Terms of Use

Effective Date: July 2025

Welcome to INTCIS Web Services ("we", "our", or "us"). These Terms govern your use of our website and services. By accessing our website or submitting a service request, you agree to be bound by these Terms and Conditions.

1. Services

INTCIS Web Services provides website maintenance, content updates, and web development on a pay-per-task basis or subscription model. Our services include:

• Website content and image updates
• Technical maintenance and bug fixes
• SEO optimization
• Design enhancements
• DNS & analytics integration
• Security updates and monitoring

2. Pricing and Payment

• Pay-Per-Ticket: Starting at $4/ticket
• Bulk Ticket Packages: Discounted rates for 20, 50, 100, 500, and 1000+ tickets
• Professional Update Plan: $25/hour (sold in ticket bundles)
• White Label Plans: Custom packages available

Payment Terms:

• All accounts must be in active status with full payment before work begins
• Only qualified and approved tickets are accepted for work
• Stripe and other secure processors handle all transactions

3. Service Delivery Process (Based on ITIL Value Delivery Model)

Step 1: Service Request Initiation

Clients submit tasks via our service form or client portal. Requests must include all required content and clear scope.

Step 2: Qualification & Assessment

Our team evaluates each request for clarity, feasibility, and alignment with our service scope. Tickets not qualifying will not be deducted.

Step 3: Design & Implementation Planning

Qualified tasks are planned and executed using Agile and DevOps practices, ensuring timely, quality results.

Step 4: Value Realization & Continuous Improvement

Delivered work is monitored, optimized, and refined post-completion. Feedback is encouraged for future improvements.

4. Client Responsibilities

• Provide accurate requirements and credentials
• Approve tasks and quotes in a timely manner
• Ensure regular backups of their systems
• Respond to our queries for prompt delivery

5. Intellectual Property

• Clients retain rights to content and custom work
• INTCIS retains rights to processes and reusable code
• Third-party tools remain under their respective licenses

6. Data Security and Confidentiality

• All credentials and communication are securely handled
• Access is limited to authorized personnel
• We follow strict confidentiality and data retention protocols

7. Cookie and Tracking Policy

We use essential, analytics, and performance cookies. These include tools like:

• Google Analytics (site usage)
• Stripe (payment processing)
• WhatsApp (via Green API, Twilio, or Meta Cloud API)

You can disable cookies in your browser. Disabling may affect functionality.

8. Limitations and Warranties

• Services provided "as is"
• We guarantee professionalism and conformance to approved scope
• Corrections offered within 7 days of delivery
• Liability is limited to the price paid for the service

9. Termination and Disputes

• Either party may terminate with written notice
• Disputes resolved via negotiation, mediation, then binding arbitration if necessary

10. Modifications to Terms

We may update these Terms periodically. You will be notified via our website.

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