Refund Policy
Last updated: July 2025
At INTCIS Web Services, we are committed to client satisfaction and professional service delivery. Our refund policy is designed to balance transparency, fairness, and the nature of digital service work.
1. Our Promise
We aim to deliver all services according to your submitted service ticket or project requirements. If you're not satisfied with the results, we will work with you to resolve concerns quickly and effectively—before considering a refund.
2. Refund Eligibility
Refunds are considered only under the following conditions:
- Non-Delivery: We failed to start or deliver your task within the promised time without reasonable cause.
- Pre-Approved Cancellations: You cancel a task before any work begins.
- Service Denial: If a submitted task is not qualified or accepted, the ticket is not deducted or charged.
- Billing Error: You were mistakenly charged or overcharged.
- Technical Negligence: We caused irreversible website errors or data loss through direct fault, and issue was not resolved or mitigated.
3. What's Not Refundable
As per online service industry norms, refunds will not be granted for:
- Tasks completed and approved by you
- Partially completed tasks where significant time/resources were invested
- Subscriptions past 48 hours of purchase
- White-label or partner reseller plans
- Tickets purchased in advance that have already been used
- Delays caused by client-side inaction or missing credentials
4. Refund Request Process
To request a refund:
- Contact us at [email protected] within 7 days of delivery
- Include your Ticket ID and reason for request
- Allow up to 48 hours for our team to assess
- You may be asked to accept a revision before refund is processed
5. Resolution Timeline
Approved refunds are processed within 5–10 business days, using the same method as your original payment.
Refund Methods:
- Stripe/Credit Card – 3–5 business days
- PayPal – 1–3 business days
- Bank/Wire Transfer – 5–10 business days
6. Subscription & Ticket-Based Plan Refunds
Pay-As-You-Go Tickets:
- Unused tickets may be refunded within 14 days of purchase
- Used or expired tickets are not refundable
- Tickets that are rejected/denied during qualification are not deducted
Professional Update Plans:
- Refunds only available if no work has begun
- Partial (pro-rated) refunds available for unused time if no tasks are pending
7. Chargeback Policy
We encourage resolving any issues directly with us. Initiating a chargeback without contacting support may result in:
- Suspension of your customer portal access
- Forfeiture of previously delivered work
- Ineligibility for future discounts or service
8. Exceptions
Refunds will not be granted if:
- You change your mind after task approval or completion
- You delay project timelines beyond our scope
- Fraudulent or abusive activity is detected
- You request a refund more than 30 days after service was completed
9. Updates to This Policy
We may update this policy without notice. The current version always applies to all purchases made after the updated date.
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