Privacy Policy
Last updated: July 2025
INTCIS Web Services ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website, request services, or interact with our communications platform.
1. Information We Collect
- Personal Information: Name, email address, phone number, and website URL when you submit contact forms or service tickets.
- Project Information: Details about your website update or development project, including files, descriptions, and media.
- Technical Data: IP address, browser details, device type, and browsing behavior collected via analytics tools and cookies.
- Communication Data: Chat logs, emails, and feedback during service and support conversations.
2. How We Use Your Information
- To provide and manage web services and digital products.
- To respond to inquiries and deliver service updates.
- To process payments securely via Stripe or other gateways.
- To improve website performance and user experience through analytics.
- To send critical service notifications, invoices, and status updates.
- To comply with legal and regulatory obligations.
3. Communications via WhatsApp
We may use third-party WhatsApp APIs for customer engagement, such as:
- Green API: For rapid integration and support messaging using QR-based WhatsApp sessions.
- Twilio WhatsApp API: For automated, verified, and scalable messaging workflows.
- Meta WhatsApp Cloud API: For direct integration with Meta's secure infrastructure for official business messaging.
Each provider adheres to their own security policies. We only use verified numbers and authorized messaging workflows. You can opt out at any time by replying "STOP" to WhatsApp messages from us.
4. Information Sharing
We never sell or rent your information. We may share limited data only under these conditions:
- With your consent, when integrating third-party tools (e.g., Stripe, WhatsApp)
- With technical partners under signed confidentiality agreements
- To comply with subpoenas, investigations, or enforce legal rights
5. Data Security
We apply multiple layers of protection:
- SSL/TLS encryption for secure communication
- Restricted access to internal systems and data repositories
- Routine vulnerability patching and malware monitoring
- End-to-end encryption for messaging and payment data
6. Data Retention
We retain service-related data for up to 3 years for legal, support, and audit purposes. After that period, it is securely purged unless required by law to keep longer.
7. Your Rights
You may request at any time to:
- Access your stored data
- Correct or delete inaccurate records
- Opt out of promotional communications
- Withdraw consent for WhatsApp or third-party messaging
8. Cookies & Tracking
Our website uses cookies to provide a better user experience and improve our services. Types of cookies used:
- Essential (required for form and portal functionality)
- Analytics (Google Analytics, Hotjar, etc.)
- Preference (to store your session state and language)
You may disable cookies in your browser, but some features may not work as intended.
9. Third-Party Services
Our website may contain integrations and links to third-party services. We use:
- Stripe for payment processing
- Google Analytics for web insights
- WhatsApp APIs for messaging and notifications
Each service provider manages its own data and compliance. Please consult their individual privacy policies for full details.
10. Policy Changes
We may update this Privacy Policy as needed to reflect changes in legal requirements, technology, or business practices. The "Last Updated" date will be revised accordingly.
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